Account Recovery Team Manager
Job Summary
Leading a remote team, the full-time Account Recovery Team Manager will oversee daily operations, manage account recovery requests, and ensure security protocols are followed while developing team members and enhancing the customer experience.
Key responsibilities
- Lead, coach, and develop the Account Recovery team, focusing on hiring, onboarding, and performance management
- Oversee daily operations, including staffing, workload distribution, and monitoring operational KPIs
- Collaborate cross-functionally with Security, Legal, and Customer Support to address escalations and improve processes
Required qualifications
- Proven experience in a leadership role within a customer support or product support environment
- Strong analytical skills to assess operational performance and identify improvement opportunities
- Experience in managing high-stress situations with a focus on customer empathy and resolution
- Ability to communicate effectively across various channels with team members and stakeholders
- Demonstrated commitment to team development and fostering a culture of accountability and accuracy
Complete Job Description
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