Account Relations Manager

Job Summary

Building strong relationships with vendors and business partners, the full-time Account Relations Manager will manage performance communications, assess key metrics, and facilitate training, all while working remotely within the continental United States.

Key responsibilities

• Communicates with vendors to ensure member and provider satisfaction and performance
• Assesses key performance data to monitor productivity and compliance of specific programs
• Acts as a liaison between internal departments and vendors to handle escalations and support training initiatives

Required qualifications

• Bachelor's degree required
• 2 - 4 years of related experience preferred
• Experience in vendor management and relationship building
• Ability to perform root cause analyses to identify business issues
• Proven track record in facilitating new business/process implementations