Account Representative
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Job Summary
Acting as a liaison for customer support, the full-time Account Representative will manage customer inquiries and issues, provide product information, and support National Account Managers, all while working remotely.
Key responsibilities
- Handle all calls to the Customer Support Center, addressing issues and providing exceptional service
- Develop and maintain customer relationships by processing orders, tracking shipments, and addressing inquiries
- Collaborate with various departments to resolve customer issues and promote special offers to target accounts
Required qualifications
- High School Diploma (or GED) required; Bachelor's Degree preferred
- Minimum of 2 years of experience in an administrative role
- Prior experience in a customer service environment is preferred
- Intermediate knowledge of MS Excel, MS Word, MS PowerPoint, and MS Access
- Familiarity with AS400 is a plus
Complete Job Description
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