Account Representative III

Job Summary

Managing an assigned portfolio of larger client accounts, the remote Account Representative III will provide frontline support for payroll, timekeeping, and HRIS inquiries while ensuring accurate and timely completion of payroll-related tasks.

Key responsibilities

• Support clients by responding to questions and service requests regarding payroll and HR applications
• Develop and maintain knowledge of UKG Ready to troubleshoot issues and guide clients effectively
• Coordinate and perform complex payroll calculations and related processing activities

Required qualifications

• 2+ years of experience in client support, customer service, account management, payroll, HR, or a related HCM environment
• Working knowledge of payroll and HR processes, including payroll processing and employee maintenance
• Experience handling confidential employee or client information
• Ability to use business software for preparing or reviewing payroll or HR data reports
• Proven ability to manage client requests and meet established deadlines