Account Resolution Agent
Job Summary
Seeking a motivated and detail-oriented Account Resolution Agent, this full-time remote position will manage past due accounts by contacting clients to assist in bringing their accounts to current status while maintaining accurate documentation and meeting performance quotas.
Key responsibilities
- Proactively call and message past due accounts to resolve and bring them to current status
- Accurately log all interactions in CRM and internal systems
- Maintain daily and weekly account resolution completion quotas
Required qualifications
- Ability to work 40 hours per week (full-time)
- Prior experience in telesales, customer support, collections, or call center environments
- Comfortable navigating multiple systems (CRM, dialer, patient portals)
- Basic technical proficiency (uploading documents, managing systems)
- Strong verbal and written communication skills in English
Complete Job Description
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