Account Resolution Analyst

Job Summary

Working remotely on a temporary basis, the Account Resolution Analyst will review student accounts with large or lingering balances, identify underlying issues, and take necessary actions to resolve these balances while tracking payments and reporting trends.

Key responsibilities

• Research accounts using Colleague and Salesforce to determine payment methods and causes of overdue balances
• Communicate with students and other departments to resolve identified problems and facilitate payments
• Observe and report patterns or process gaps, assisting in the creation and evaluation of reports to address these issues

Required qualifications

• Associate's degree or equivalent experience
• Three years of experience in a related field
• Proficiency in Microsoft Office applications
• Resourceful problem solver with analytical thinking skills
• Ability to work with a high degree of accuracy