Account Resolution Specialist
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Job Summary
Managing a high volume of member interactions, the full-time Account Resolution Specialist will establish payment plans, collect loan payments, and recover collateral while working remotely from Washington or Oregon.
Key responsibilities
- Handles outbound and incoming calls regarding delinquent accounts, setting up payment arrangements in accordance with policies
- Contacts members to discuss outstanding balances, sets repayment schedules, and manages a queue of delinquent accounts
- Completes tasks related to the collection and closure of accounts, including preparing files for collateral recovery and recommending accounts for charge-off
Required qualifications
- Minimum one (1) year of experience in customer service or collections
- Knowledge of federal, state, and local laws related to collections and bankruptcy
- Familiarity with collection-tracking systems and processes
- Understanding of the functional relationship between branches and loan departments
- Preferred knowledge of Symitar and Temenos systems
Complete Job Description
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