Account Services Specialist
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Job Summary
Managing daily issue resolution for assigned partners, the full-time Sr. Specialist, Account Services will provide administrative support, monitor service trends, and act as a subject matter expert while working remotely.
Key responsibilities
- Act as a subject matter expert for assigned partners, providing internal and external support
- Assist Partner Service Managers in meeting partner goals and managing critical needs
- Monitor file processing and identify scalable processes to enhance partner relationships
Required qualifications
- High school diploma, GED, or equivalent work experience
- 3+ years of experience servicing partners and large employers
- 2+ years of experience with employee benefits, TPA's, or insurance carriers, preferably HSA/Notional products
- Advanced knowledge of PC applications, including Microsoft Office
- Ability to maintain confidentiality and demonstrate analytical capabilities
Complete Job Description
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