Account Servicing Specialist

Job Summary

Managing advanced collections transactions, the remote Account Servicing Specialist II will assess and resolve past due accounts, perform outbound calls, process payments, and provide debt relief options while supporting team members and management.

Key responsibilities:

• Research and resolve delinquent accounts through outbound calls to customers
• Process over-the-phone payments and achieve one-call resolutions
• Provide guidance and mentorship to less senior team members while assisting with escalated calls

Required qualifications:

• High school diploma with a minimum of 2 years' relevant experience in account servicing or collections
• Strong computer skills, including proficiency in Microsoft Office applications
• Professional phone presence with excellent verbal and written communication skills
• Strong typing skills and attention to detail