Account Specialist

Job Summary

Supporting client success through expert coordination, the full-time Account Specialist will manage client onboarding, track performance, and resolve complex issues while collaborating across business functions in a remote environment.

Key responsibilities

• Ensure client satisfaction by collaborating across business functions and following through on outstanding items until resolution
• Monitor client performance to confirm expectations are met while maintaining accurate, up-to-date client records
• Resolve complex issues by researching problems, accessing resources, and escalating to appropriate internal experts

Required qualifications

• 1+ years of experience in health insurance, employee benefits, human resources, or the healthcare industry
• Experience onboarding new clients and providing account-based service preferred
• Comfort working with HR Directors and Executives
• Proactive problem-solving mindset with the ability to work independently and as part of a team
• Strong collaboration abilities to work effectively across business functions