Account Support Associate

Job Summary

Passionate about client success, the full-time remote Account Support Associate will manage complex billing issues through phone, email, and chat while collaborating with various departments to enhance client satisfaction and drive revenue growth.

Key responsibilities:

• Work one-on-one with clients and sales to resolve complex billing issues
• Collaborate with other departments to address and solve client concerns
• Identify customer needs and provide recommendations on service/product use

Required qualifications:

• High School diploma or equivalent
• Strong analytical and organizational skills
• Ability to multitask and manage change effectively
• Familiarity with computers and telephone etiquette
• Demonstrated ability to work independently with minimal guidance