Account Support Representative

Job Summary

Providing daily account interaction and order processing services, the full-time remote Account Support Representative Associate will manage account operations, handle customer inquiries, and ensure effective resolution of order issues while working in the West Coast time zone.

Key responsibilities

• Process orders for assigned accounts, ensuring accuracy and completeness of documentation
• Manage Salesforce queue, reassigning complex cases to senior representatives as needed
• Handle RMA and CRB requests from initiation to completion, maintaining communication with the account team

Required qualifications

• Bachelor's Degree or equivalent experience in Business Administration, Purchasing, or related field
• 0 - 2 years of related experience
• Proficiency in Excel, PowerPoint, and other Microsoft Office applications
• Strong analytical skills and attention to detail
• Ability to operate under pressure while managing multiple priorities effectively