Account Support Specialist

Job Summary

To support daily operations and enhance client relationships, the full-time remote Account Support Specialist will manage client interactions, coordinate service activities, and troubleshoot issues while utilizing AI-enabled tools to streamline workflows.

Key responsibilities

• Build and maintain strong relationships with clients and outlet partners, addressing their service needs with professionalism
• Coordinate daily transactions and service activities, ensuring accurate information flow and timely responses
• Identify and resolve service issues, collaborating with internal teams and external partners as necessary

Required qualifications

• 1-2 years of experience with Microsoft Excel and Outlook, demonstrating strong proficiency in business applications
• Experience in managing multiple responsibilities while maintaining accuracy and meeting deadlines
• Familiarity with customer service, account support, or business operations is preferred
• Ability to adapt to new technologies and processes, including AI-enabled tools
• Strong organizational skills and attention to detail in a fast-paced environment