Accounting Service Desk Specialist

Job Summary

To support strategic initiatives, the remote Accounting Service Desk Specialist will manage and resolve accounting and billing inquiries, acting as a vital link between billers, attorneys, and clients while ensuring high-quality service delivery.

Key responsibilities

• Assess and resolve accounting and billing inquiries from internal and external stakeholders, referring out-of-scope issues as necessary
• Maintain precise records of actions and resolutions within the ServiceNow ticket system and through email correspondence
• Provide proactive updates and clear information regarding accounts and billing to ensure stakeholder support throughout the ticket handling process

Required qualifications

• High School Diploma or GED required; Associate's Degree in Accounting or Finance preferred
• 2+ years of accounting or billing experience within a law firm or professional services organization
• Experience with Aderant is required; familiarity with Chromeriver or Kofax is highly preferred
• Ability to work under pressure and manage competing demands in a fast-paced environment
• Strong analytical abilities and initiative to research next steps for excellent service delivery