Accounting Support Representative
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Job Summary
To provide second-tier technical support to customers, the full-time Accounting Support Representative will diagnose issues, resolve inquiries, and escalate complex problems while working remotely or in-office.
Key responsibilities:
- Provide internal and external user support for technical application issues with a solid understanding of accounting functions
- Collaborate with support colleagues and internal teams to deliver superior customer service
- Maintain regular communication with customers regarding the status of their requests and act as a customer advocate for high-priority issues
Required qualifications:
- Bachelor's degree in Business Administration, Accounting, Finance, or equivalent relevant experience
- 4+ years of experience in software support or a related position
- Industry knowledge of finance/accounting functions
- Strong organizational and time management skills with the ability to prioritize tasks
- Ability to work independently and as part of a cohesive team
Complete Job Description
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