Accounts Receivable Specialist

Job Summary

Working remotely, the full-time Accounts Receivable Specialist will manage customer billing inquiries, follow up on outstanding invoices, and resolve payment issues by collaborating with internal teams to ensure a smooth billing and collections experience.

Key responsibilities

• Serve as the primary point of contact for customer billing questions via email and phone
• Proactively follow up with customers regarding outstanding invoices to ensure timely payment
• Investigate and resolve billing issues by coordinating with internal teams such as Sales, Customer Success, and Finance

Required qualifications

• Bachelor's degree in Finance, Business, or a related field
• 1-4 years of experience in customer support, billing operations, collections, or a similar customer-facing role preferred
• Able to work continental US hours
• Experience with CRM, ticketing, or billing systems (such as Salesforce, NetSuite, Intercom, or Stripe) is a plus
• Self-starter who takes ownership of issues and drives them to resolution