Accounts Receivable Support Specialist

Job Summary

Providing essential front-line service and support, the full-time Accounts Receivable Support Specialist will manage customer interactions, process credit applications, and assist with account reconciliations in a remote work environment while adhering to Eastern Time Zone hours.

Key responsibilities

• Manage incoming phone calls, chat, and email correspondence to meet daily productivity goals
• Process credit holds and resolve customer claims and disputes based on payment commitments
• Assist in continuous improvement projects and perform basic account reconciliations related to orders and payments

Required qualifications

• Associates or bachelor's degree in a business-related field preferred, or equivalent experience
• 2+ years' experience in a credit and collections or customer-facing role preferred
• Understanding of basic accounting and bookkeeping procedures
• Proficient in Microsoft Excel, Word, Outlook, and various business software systems
• Strong decision-making skills and ability to communicate effectively with internal and external management