ADA Case Management Specialist

Job Summary

To support the Reasonable Accommodations team, the full-time temporary Reasonable Accommodation Intake Specialist - ADA Case Management will manage initial engagements with colleagues requesting workplace accommodations, facilitate the intake process, and handle sensitive inquiries while working remotely.

Key responsibilities

• Manage the initial engagement with colleagues requesting Reasonable Accommodations
• Facilitate the intake process for accommodation requests and review supporting documentation
• Respond to inquiries and maintain confidentiality while managing multiple case activities

Required qualifications

• High school diploma or equivalent
• 2+ years of direct Reasonable Accommodation experience
• Experience with case management systems and managing Reasonable Accommodation cases
• Understanding of ADA/ADAAA and the interactive process
• Ability to work from a private, secure home workspace with reliable internet access