ADA Claims Specialist

Job Summary

Managing ADA and PWFA accommodation claims, the full-time salaried ADA Claims Specialist will guide requests from intake through resolution while providing clear communication and maintaining accurate case documentation in a virtual environment.

Key Responsibilities

• Manage ADA and PWFA accommodation requests, including conducting interviews and reviewing medical documentation
• Evaluate job functions and recommend reasonable accommodations while collaborating with clinical or vocational resources
• Maintain accurate case documentation and meet established quality and turnaround expectations

Required Qualifications

• High school diploma
• Ability to work MST/PST hours
• Working knowledge of FML regulations related to leave administration
• 1-3 years of experience in claims related to ADA accommodations, PWFA, or similar case management work preferred
• Strong judgment in validating AI-generated outputs and maintaining accountability for work products