Administrative Support Specialist

Job Summary

Supporting the Undergraduate and Graduate student services team, the full-time Administrative Support Specialist will manage student inquiries via phone and email, assist with advising and registration tasks, and provide exceptional customer service in a fully remote environment.

Key responsibilities:

• Greet students and staff professionally, manage telephone calls, and respond to emails and voicemails
• Schedule appointments for advisors, assist students with navigation issues, and track student services workflows
• Support registration processes, including data entry and updating student records

Required qualifications:

• 1-2 years of experience in customer service or administrative support roles
• Passion for student success and higher education
• Excellent time management and organizational skills
• Ability to thrive in a dynamic, deadline-driven environment
• Capacity to work independently while maintaining a proactive approach to customer service