Admissions Inquiry Representative

Job Summary

To support patient admissions, the part-time Admissions Inquiry Representative will manage inbound inquiries via phone and email, provide program information, discuss insurance and finances, and document interactions, all while working remotely.

Key responsibilities

• Answer inquiry calls and emails, providing information to patients, families, and referrers
• Collect patient information and input data into various systems while scheduling screening appointments
• Resolve patient requests efficiently, ensuring a positive customer experience throughout the admissions process

Required qualifications

• 2+ years of experience in call center or customer service roles, preferably in patient scheduling
• Experience managing high-volume inbound calls in a fast-paced environment
• Availability to work Monday through Friday, 4:00 PM - 8:00 PM EST
• Strong organizational skills and a results-driven mindset
• Ability to adapt to rapid changes and work independently in a startup setting