Admissions Quality Manager

Job Summary

To enhance the admissions experience for prospective educators, the full-time remote Admissions Quality & Performance Manager will manage quality assurance processes, analyze enrollment performance, and collaborate with leadership to implement coaching and improvements across admissions interactions.

Key responsibilities

• Develop and maintain QA scorecards for admissions interactions, assessing accuracy and overall candidate experience
• Partner with admissions leadership to provide actionable feedback and improve outreach practices and individual coaching
• Analyze inquiry-to-enrollment performance to identify disengagement points and enhance conversion rates

Required qualifications

• Experience in admissions quality, contact-center QA, or customer experience with a focus on improving service interactions
• Proficiency in reviewing calls or written communications and providing constructive feedback for team improvement
• Demonstrated success in improving conversion rates, response times, or other meaningful service outcomes
• Strong skills in CRM systems, particularly HubSpot, and reporting tools like Excel or Power BI
• A bachelor's degree in business, analytics, education, or a related field, with a preference for experience in higher education admissions