Advanced Care Specialist

Job Summary

Guiding patients through their healthcare journey, the full-time Advanced Care Specialist will provide exceptional customer service remotely by addressing patient needs, troubleshooting equipment issues, and ensuring timely order processing while aligning with organizational goals.

Key responsibilities:

• Respond to patient inquiries via email and phone, ensuring timely follow-up and resolution
• Make equipment recommendations to improve patient care and troubleshoot issues over the phone
• Document patient interactions and maintain accurate records for order processing and delivery

Required qualifications:

• High School Diploma or equivalent
• One year of experience in healthcare administrative roles, customer service, or related fields
• Two years of relevant experience required for senior-level positions
• Experience in a Medicare certified environment is preferred
• Proficiency in Microsoft Office applications