Advanced Care Specialist

Job Summary

Guiding patients through a comprehensive care experience, the full-time Advanced Care Specialist will manage patient communications, troubleshoot equipment issues, and ensure timely order processing in a fully remote environment.

Key responsibilities:

• Respond to patient inquiries via email and phone, ensuring timely follow-up until resolution
• Make recommendations for medical equipment to enhance patient care and verify order details for accuracy
• Document patient interactions and identify trends to improve efficiency and support organizational goals

Required qualifications:

• High School Diploma or equivalent
• One year of work-related experience in healthcare administrative roles, customer service, or related fields
• Two years of work-related experience required for senior-level positions, including specific experience in a Medicare-certified environment
• Experience with claims, billing, or call center operations is preferred
• Technical aptitude and proficiency in Microsoft Office applications