Advanced Care Specialist

Job Summary

Guiding patients through a full-service home medical equipment experience, the full-time Advanced Care Specialist will provide exceptional customer service, manage patient communications, and ensure timely order processing in a fully remote environment.

Key responsibilities

• Respond to patient inquiries via email and phone, ensuring timely follow-up and resolution
• Document patient interactions and order details accurately while verifying delivery information
• Collaborate with team members to identify trends and improve operational efficiency

Required qualifications

• High School Diploma or equivalent
• One year of work-related experience in healthcare administrative roles or customer service
• Two years of experience required for senior-level positions, including specific job experience in a Medicare certified environment
• Familiarity with home medical equipment, diabetic supplies, or pharmacy billing processes
• Proficiency in Microsoft Office applications and ability to learn new technologies