Advanced Care Specialist

Job Summary

Guiding patients through a comprehensive home medical equipment experience, the full-time Advanced Care Specialist will ensure exceptional customer interactions by addressing patient needs, troubleshooting equipment issues, and coordinating orders in a fully remote environment.

Key responsibilities

• Respond to patient inquiries via email and phone, ensuring timely and effective communication
• Manage order processing by verifying documentation, delivery details, and routing requests appropriately
• Identify trends in processes to enhance efficiency and support departmental goals through teamwork and collaboration

Required qualifications

• High School Diploma or equivalent
• One year of experience in healthcare administrative roles, customer service, or related fields
• Two years of work-related experience for senior-level candidates, including specific experience in a Medicare certified environment
• Experience with insurance billing or home medical supplies is preferred
• Technical aptitude and proficiency in Microsoft Office applications