Advanced Support Consultant

Job Summary

Providing superior reactive and proactive support for top-tier customers, the full-time Advanced Support Consultant II will become an expert in client business areas and software usage while working remotely to resolve complex issues and enhance customer relationships.

Key responsibilities

• Respond to customer inquiries and resolve complex problems in a timely manner, adhering to defined service levels
• Conduct regular meetings with customers to review ongoing initiatives and platform needs, ensuring high levels of service
• Document client interactions and support internal team growth through mentorship and knowledge sharing

Required qualifications

• 4+ years of professional experience in technical support, consulting, or customer success
• 2+ years of experience with ETO or Apricot software preferred
• Proficient in SAP Business Objects Reporting or related tools like Power BI
• Experience managing multiple client priorities and projects simultaneously
• Working knowledge of nonprofit or public sector client verticals such as Workforce or Education