Advanced Technical Support Specialist
Job Summary
Providing advanced technical support to customers, the full-time Advanced Technical Support Specialist will troubleshoot complex issues related to software solutions, assist with system configurations, and support data migrations in a remote work environment.
Key responsibilities
- Investigate and resolve advanced technical issues, including system errors and data discrepancies
- Analyze data using Excel to identify root causes and implement effective solutions
- Serve as a platform subject matter expert, supporting customer setup activities and integrations
Required qualifications
- Bachelor's degree preferred or equivalent combination of education and experience
- 2+ years of experience in technical support, system configuration, or SaaS platform administration
- Strong working knowledge of Microsoft Excel, including formulas and data manipulation
- Experience in a customer-facing role with the ability to communicate technical concepts clearly
- Familiarity with software integrations, APIs, or HRIS platforms preferred
Complete Job Description
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