Advanced Technical Support Specialist
Job Summary
To support a growing customer base, the full-time Advanced Technical Support Specialist will resolve complex issues across contract lifecycle management applications, configure customer environments, and communicate effectively with clients, all while working remotely from the West Coast of the US or Canada in the PST time zone.
Key responsibilities
- Troubleshoot and resolve complex customer issues, escalating as necessary for deeper support
- Track and manage customer cases using Jira and Zendesk, providing clear updates on ticket status
- Configure applications based on business requirements, import data, and assist customers with upgrades and training
Required qualifications
- Strong foundation in technical support with experience in complex troubleshooting
- Experience supporting web-based applications on Linux platforms
- Familiarity with support case management tools such as Jira or Zendesk
- Experience with multiple SaaS or PaaS applications and the ability to learn new systems independently
- Bachelor's degree in a relevant field or equivalent technical experience
Complete Job Description
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