After Hours Care Specialist
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Job Summary
Empathetic and solutions-oriented, the full-time After Hours Care Specialist will support members remotely by providing guidance on care solutions, corporate benefits, and urgent crisis resources during evenings and weekends.
Key responsibilities
- Answer inbound calls, emails, and chats with empathy and professionalism to assist members
- Guide members to mental health resources and provide critical support for urgent situations
- Verify member eligibility and accurately document interactions within the CRM system
Required qualifications
- 2-4+ years of experience in customer/client service, preferably in a human services field
- Bachelor's degree preferred or equivalent work experience
- High emotional intelligence (EQ) and strong multi-tasking skills
- Ability to thrive in a fast-paced environment and adapt to change
- Open to continuous coaching and feedback
Complete Job Description
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