After Hours Care Specialist

Job Summary

Empathetic and solutions-oriented, the full-time After Hours Care Specialist will support members via phone, email, and chat, assisting families with care solutions and crisis resources during evenings and weekends in a remote environment.

Key responsibilities

• Answer inbound calls, emails, and chats with empathy and professionalism
• Guide members to mental health resources and provide critical resources for urgent situations
• Verify member eligibility and document interactions accurately within the CRM system

Required qualifications

• 2-4+ years of experience in customer/client service, preferably in a human services field
• Bachelor's degree preferred or equivalent work experience
• High emotional intelligence (EQ) and strong multi-tasking skills
• Ability to thrive in a fast-paced environment and be open to continuous coaching