After Hours Operations Manager
Job Summary
Leading the execution of After Hours operations, the full-time salaried After Hours Operations Manager will manage a team of Account Managers in a remote environment, focusing on operational performance, service levels, and team development while ensuring seamless collaboration with daytime leadership and stakeholders.
Key responsibilities:
- Own daily After Hours operations, including workload management, service levels, and escalations
- Lead, coach, and develop a high-performing After Hours team, conducting regular performance reviews and targeted coaching
- Utilize data and performance metrics to identify operational risks and drive continuous improvement in workflows and service quality
Required qualifications:
- Bachelor's degree and/or 4+ years of relevant professional experience in operations, account management, logistics, or a related field
- 1+ years of people-management or formal team-leadership experience
- Experience leading teams in a fast-paced, high-volume environment
- Ability to manage competing priorities and work an After Hours schedule, including weekends and holidays
- Experience using data and performance metrics to drive operational improvement
Complete Job Description
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