Agent Technology Support Specialist
Job Summary
Providing remote support for agent inquiries, the full-time Agent Technology Support Specialist will troubleshoot sales technology issues, document resolutions, and ensure exceptional customer service while managing multiple priorities.
Key responsibilities
- Troubleshoots basic to moderately complex sales technology issues via phone, email, or Zoom
- Documents issues and collaborates with subject matter experts to resolve escalated problems
- Identifies and distributes self-help documentation to assist agents with self-service options
Required qualifications
- High school diploma, GED, or 2 years of equivalent work experience
- Basic knowledge of sales technology tools and processes
- Ability to prioritize issues and think critically through problems
- Experience assisting with small projects and minor software enhancements
- Familiarity with Microsoft Office or related software
Complete Job Description
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