AI Customer Assurance Engineer
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Job Summary
Serving as the subject matter expert for hardware certifications, the full-time AI Customer Assurance Engineer - Hardware Certification will manage customer inquiries, develop compliance documentation, and collaborate with cross-functional teams in a fully remote environment.
Key responsibilities
- Serve as the primary technical resource for customer inquiries related to hardware certifications and compliance documentation
- Develop accurate responses to customer requests regarding hardware product certifications and regulatory requirements
- Train and refine AI-driven tools to enhance service quality and operational efficiency
Required qualifications
- Bachelor's degree in Engineering, Computer Science, Information Technology, Cybersecurity, or a related field
- 3+ years of experience in hardware products, certifications, compliance programs, or customer assurance functions
- Strong understanding of hardware certification frameworks and security compliance requirements
- Experience with regulatory standards such as the EU Cyber Resilience Act, CE Marking, and ISO 27001
- Interest in or experience with AI technologies and AI-enabled service delivery
Complete Job Description
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