AI Customer Assurance Engineer

Job Summary

Supporting customer assurance and compliance initiatives, the AI Customer Assurance Engineer will manage customer questionnaires, certification inquiries, and audits for assigned hardware products in a long-term, remote contract position requiring a public trust clearance.

Key responsibilities:

• Own and respond to customer questionnaires, audits, and certification inquiries for assigned hardware products
• Collaborate with certification, engineering, security, legal, and product teams to ensure compliance and accurate customer responses
• Conduct customer audits and maintain relevant documentation for hardware products and compliance initiatives

Required qualifications:

• Bachelor's degree in business, Engineering, Information Management, or a related field; equivalent experience will be considered
• 3+ years of experience in customer support, hardware product support, certification, or compliance roles
• Experience with hardware certification requirements and regulatory frameworks
• Strong analytical skills and cross-functional collaboration experience
• Understanding of compliance processes and customer assurance activities