AI Customer Support Specialist
Job Summary
Blending customer support expertise with a passion for automation, the remote AI Customer Support Specialist will analyze workflows, design scalable automations, and optimize AI prompts to enhance customer satisfaction and operational efficiency.
Key responsibilities
- Analyze support workflows to identify pain points and automation opportunities
- Design and maintain scalable automations that improve efficiency and customer satisfaction
- Collaborate cross-functionally with Engineering, Product, and Operations teams to drive adoption of automation solutions
Required qualifications
- 5-7+ years of hands-on experience in customer support, technical support, or automation operations
- Experience crafting, testing, and refining AI prompts
- Familiarity with data flow between systems and APIs
- Ability to drive cross-functional initiatives and manage competing priorities
- Detail-oriented with a focus on customer outcomes and system refinement
Complete Job Description
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