AI-Native Client Success Manager
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Owning the full client lifecycle, the full-time AI-Native Client Success Manager will manage client accounts from onboarding through renewals and expansion, utilizing AI tools to enhance client experiences in a remote work environment.
Key responsibilities
- Manage client relationships throughout the onboarding, engagement, adoption, retention, and expansion phases
- Utilize AI tools to research client needs, troubleshoot challenges, and develop AI-assisted workflows to streamline processes
- Monitor client health metrics and implement proactive strategies to improve client adoption and retention
Required qualifications
- 5+ years of experience in Customer Success, Account Management, or Client Services within a SaaS organization
- Experience in e-commerce, particularly with DTC brands or online merchants
- Demonstrated hands-on experience using AI tools such as ChatGPT or similar LLMs to enhance workflows
- Strong understanding of client onboarding, retention, and account expansion strategies
- Ability to independently research problems and evaluate AI-generated information for practical solutions
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 36,729 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
