AI Solutions Architect Manager
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Job Summary
Leading a team of senior AI architects, the full-time Sr. Manager, AI Solutions Architect, Customer Success will be responsible for driving production-ready AI solutions that enhance customer experience and operational performance, while collaborating across multiple organizational functions in a remote environment.
Key Responsibilities
- Lead, develop, and retain a team of Principal and senior AI Solutions Architects for strategic AI engagements
- Own the health and outcomes of the team's customer engagement portfolio, ensuring focus on measurable value and production readiness
- Provide technical leadership and coaching in areas including cloud architecture, AI technologies, and enterprise integrations
Required Qualifications
- 10+ years of experience in enterprise technology, customer experience, or related fields
- Proven experience leading and developing senior technical professionals
- Strong technical background in designing complex enterprise solutions across AI, cloud, and automation
- Experience managing customer-facing technical programs with multiple stakeholders
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline
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