AI Support Engineer
Job Summary
To support a fintech SaaS platform, the contract AI Support Engineer will leverage AI tools to enhance client communication and problem-solving while working remotely from Argentina.
Key responsibilities
- Respond to client inquiries with clarity and professionalism, utilizing AI assistance when necessary
- Log bugs, change requests, and technical clarifications using Jira Service Management and Jira Software
- Identify issues related to user error, configuration, data problems, or system defects and escalate well-documented tickets to the development team
Required qualifications
- Excellent written English for professional client communication
- Experience with Jira Service Management and Jira Software
- Strong logical thinking and understanding of complex workflows
- Familiarity with SaaS platforms and structured support processes
- Comfortable using AI tools to enhance productivity and clarity
Complete Job Description
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