Airport Customer Service Director
Job Summary
Leading airport operations, the full-time hybrid Sr Director, Airport Customer Service Operations will manage station management, customer experience, and operational performance while developing leadership within the team and ensuring compliance with safety regulations.
Key responsibilities
- Provide professional leadership and direction to airport operations personnel, focusing on customer experience and operational excellence
- Develop and implement strategies for leadership growth and operational improvements, addressing potential issues proactively
- Establish effective communication channels across departments to foster collaboration and recognize exceptional performance
Required qualifications
- 10-15 years of supervisory/managerial experience in a corporate environment
- Bachelor's Degree or equivalent work experience; Master's Degree preferred
- Experience in departmental budget management and large multifunction budget preparation
- Prior experience in labor relations and union avoidance plans
- Previous airline work experience is required
Complete Job Description
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