Alabama Licensed Customer Service Advisor

Job Summary

Providing remote customer support, the full-time Alabama Licensed Customer Service Advisor will address health insurance inquiries from customers and healthcare providers via phone and email, ensuring accurate information is communicated while navigating multiple systems.

Key responsibilities

• Research and resolve questions regarding benefits, eligibility, and payments
• Document interactions clearly in the tracking system and provide timely updates to customers
• Maintain professionalism and empathy while managing a steady volume of calls and emails

Required qualifications

• High school diploma or equivalent
• 2+ years of customer service experience in a relevant field
• Ability to pass a pre-employment background check and drug screen
• Basic computer skills, including proficiency in Microsoft Office
• Reliable attendance and ability to follow a set schedule