Alabama Licensed French QA Agent

Job Summary

Fluent in French and looking for a remote opportunity, the part-time Alabama Licensed French QA Agent will manage inbound and outbound communications with French-speaking dealers, documenting information and providing timely resolutions while maintaining high-quality customer service standards.

Key responsibilities

• Receive and respond to calls from French-speaking dealers, documenting information in English
• Deliver accurate solutions through various communication channels, including phone calls, chats, and emails
• Meet quality and productivity targets by understanding project operations and workflow processes

Required qualifications

• Fluency in speaking, reading, and writing French, with understanding of the Qu b cois dialect
• High school diploma or equivalent
• One or more years of customer service experience, preferably in a call center environment
• Strong computer navigation and typing skills
• Ability to pass a pre-employment background check and drug screen