Application Service Delivery Lead
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Job Summary
Overseeing the delivery and performance of outsourced application support services, the full-time Application Service Delivery Lead will act as the primary liaison between business stakeholders and managed service providers, ensuring service commitments are met and operational issues are resolved effectively.
Key Responsibilities
- Manage day-to-day service delivery activities for applications supported by external managed service providers
- Monitor ticket queues, SLA performance, and support effectiveness across outsourced support teams
- Lead operational review meetings with managed service providers and internal stakeholders
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field required
- Seven (7) years of progressively responsible experience in application development/application support required
- Three (3) years of Ryder application support experience in FMS Shop/Rental/SFDC or CSS IT preferred
- Project Management Professional (PMP) Certification
- IT Infrastructure Library (ITIL) Certification
Complete Job Description
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