Application Support Analyst

Job Summary

Supporting assigned NAVSUP Business Systems Center supply and logistics applications, the full-time salaried Application Support Analyst will provide customer-facing application support, investigate data issues using SQL, and ensure effective communication with users while working remotely.

Key responsibilities

• Provide professional customer support by clarifying, researching, and resolving incidents and service requests while communicating status updates to users
• Create and execute SQL queries to investigate data issues and perform authorized data corrections within established procedures
• Document work in the Government-designated ticketing system and coordinate with technical teams to address application problems and outages

Required qualifications

• Associate or bachelor's degree in information systems, computer science, data management, business, or a related field, or equivalent experience
• At least 3 years of experience providing customer-facing support for business applications and troubleshooting issues
• Hands-on SQL experience, including creating SELECT queries and performing controlled data corrections
• Ability to read and analyze stored procedures, views, and schemas to identify potential data issues
• Current Security+ CE certification at the time of hire to meet DoD 8570.01-M IAT Level II requirements