Application Support Analyst
Job Summary
Working remotely in a full-time capacity, the Application Support Analyst will manage tier-1 and tier-2 support tickets, investigate issues using GCP logs and MySQL data, and provide reliable support during US banking hours for bank clients.
Key responsibilities
- Own the Zendesk ticket queue, triaging and resolving incoming issues while maintaining documentation
- Investigate incidents using GCP Cloud Logging and MySQL queries, escalating findings to the Lead as necessary
- Communicate clearly with banking clients, providing updates during incidents and confirming resolutions post-incident
Required qualifications
- 2-4 years of experience in application support, technical support, or IT operations
- Proficient in SQL, capable of writing SELECT queries with JOINs and subqueries
- Experience with GCP Cloud Logging or similar cloud log platforms
- Familiarity with microservice architecture and REST API concepts
- Strong written communication skills for client-facing updates
Complete Job Description
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