Application Support Analyst

Job Summary

Serving as the primary point of contact for enterprise application support operations, the full-time remote Application Support Analyst will manage support requests, monitor batch processing and integration jobs, and maintain communication with end users throughout the ticket lifecycle.

Key responsibilities

• Triaging and resolving incoming support requests while determining scope and priority
• Monitoring batch processing and integration jobs, executing recovery steps, and escalating issues as necessary
• Documenting issues and resolutions accurately, while maintaining knowledge base articles to reduce repeat issues

Required qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred
• 1+ years in technical support or IT operations, with experience in ticketing systems and SLA-based workflows
• Basic understanding of enterprise application concepts, business processes, and data flow
• Familiarity with change management and basic security and disaster recovery procedures
• Strong written communication skills and ability to follow troubleshooting procedures