Application Support Analyst
Job Summary
Ensuring the reliability of payment platforms, the full-time remote Application Support Analyst will manage transaction flows, monitor system performance, and resolve incidents while utilizing tools like Oracle SQL, Postman, and Grafana.
Key responsibilities
- Analyze and manage end-to-end payment transaction flows using Oracle SQL and related tools
- Monitor system health and performance of critical payment services, tracking SLA windows
- Conduct incident management efforts, including root-cause investigations and coordination for resolution
Required qualifications
- Practical experience using SQL for data querying and Postman for API debugging
- Basic knowledge of Linux, network, or cloud administration
- Experience in managing concurrent, time-sensitive incidents under strict SLA windows
- Ability to interface with external partners and internal stakeholders effectively
- Basic programming skills to read code and inspect data payloads
Complete Job Description
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