Application Support Analyst
Job Summary
Providing Tier 2 application support, the full-time Application Support Analyst will troubleshoot issues, coordinate resolution efforts, and ensure a reliable user experience across enterprise applications for a Department of War customer, working in a hybrid environment based in Reston, VA.
Key responsibilities
- Manage Tier 2 escalations across three enterprise applications serving approximately 180,000 users monthly
- Troubleshoot reported issues by reproducing, classifying, documenting, and assigning incidents for resolution
- Collaborate with technical teams to facilitate timely issue resolution and maintain application reliability
Required qualifications
- Minimum of 2 years of experience providing application support for enterprise web applications
- Experience using Jira and ServiceNow for incident tracking and issue management
- Ability to document technical issues clearly and develop user-friendly support information
- U.S. citizenship required; eligibility to obtain and maintain a security clearance
- Active Secret security clearance is strongly preferred
Complete Job Description
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