Application Support Analyst
Job Summary
Providing mid-level technical support to external customers, the full-time Application Support Analyst will respond to inbound calls, troubleshoot application issues, and document technical cases with precision while working in a hybrid environment.
Key responsibilities
- Respond to inbound technical support calls for the Q2 Solution and troubleshoot customer issues
- Accurately log customer interactions, categorize cases, and provide step-by-step guidance for product usage
- Collaborate with internal teams to resolve complex cases and manage an open case queue efficiently
Required qualifications
- Bachelor's degree in a relevant field or equivalent work experience
- 2-4 years of technical phone support experience, preferably with enterprise software applications
- Familiarity with Windows OS and Windows Server troubleshooting
- Basic understanding of SQL and ability to navigate relational databases
- Experience in customer service with a customer-first mindset
Complete Job Description
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