Application Support Analyst
Job Summary
Collaborating with internal teams and customers, the full-time Application Support Analyst will lead troubleshooting of complex application issues, drive incident resolution processes, and maintain support documentation while working in a hybrid environment.
Key responsibilities
- Lead troubleshooting of complex application issues and mentor team members to enhance support efficiency
- Drive incident and problem resolution processes, document actions, and identify root causes for long-term solutions
- Support projects and testing initiatives, including managing AI-related projects and validating new software features
Required qualifications
- Bachelor's degree in business, information systems, or a related field
- 5+ years of experience in application support or technical support, including 2+ years of SQL experience
- Experience troubleshooting and resolving complex software issues and diagnosing applications and systems
- Expertise in software architectures, error analysis, debugging, and cross-functional collaboration
- Strong familiarity with data modification commands and the ability to understand and write intermediate SQL queries
Complete Job Description
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